Returns & Quality Guarantee
At Harvey Norman Photos, we stand behind the quality of our personalized home decor and photo products. If your order arrives damaged or contains manufacturing defects, we are committed to providing a replacement or a full refund within 30 days of receipt.
Contact Support
Email our customer service team with your order number and a brief description of the issue or defect.
Provide Documentation
Attach clear photos of the damaged item and the packaging to help us assess the claim and improve our shipping processes.
Evaluation
Our quality assurance team will review your request within 2 business days to verify the fault and approve the return or replacement.
Resolution
Once approved, we will initiate a reprint of your custom home product at no extra cost or issue a refund to your original payment method.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing