Frequently Asked Questions
Everything you need to know about transforming your memories into high-quality home decor.
What is the typical production time for custom photo prints and canvas wall art?
Most custom photo products are processed within 2 to 5 business days. Once production is complete, shipping times vary based on your location and the selected delivery method.
Can I pick up my photo order from a Harvey Norman store?
Yes, we offer a 'Click & Collect' service at participating Harvey Norman locations. You will receive an email notification once your order is ready for pickup at your selected store.
How do I ensure my photos are high enough quality for large format printing?
Our online editor includes a built-in quality indicator. If your image resolution is too low for the selected size, a warning icon will appear to help you avoid blurry or pixelated results.
What payment methods do you accept for online orders?
We accept all major credit cards including Visa, Mastercard, and American Express, as well as digital payment options like PayPal and interest-free financing through Afterpay or Zip.
What is your return policy for personalized photo products?
Because our products are custom-made with your personal images, we cannot offer returns for change of mind. However, if your item arrives damaged or has a manufacturing defect, we will provide a replacement or full refund.
Are the materials used for canvas and framing archival quality?
Yes, we use premium, fade-resistant inks and professional-grade materials to ensure your home decor stays vibrant and durable for years to come.